Legal

Refund & Cancellation Policy

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Before this goes live: this is a plain-language starting template, not legal advice — it hasn't been reviewed by a lawyer. Have it checked against Indian consumer-protection rules and your payment processor's own merchant requirements before publishing.

Sree Kolathur Cafe does not offer cancellations. Once a food order or party hall booking is placed and paid for, it's final.

Food orders

Once an order is placed and payment is confirmed, it cannot be cancelled or refunded for a change of mind. Please review your items, quantities, and dine-in/pickup choice carefully before paying — the menu is time-window based, so what you see and order at checkout is what will be prepared.

Party hall bookings

Once a booking is confirmed and paid for, the date, time, and duration cannot be changed or cancelled, and the amount paid is not refundable. Please confirm the date, time, and number of hours are correct before completing payment.

If something genuinely goes wrong

"No cancellations" covers changing your mind — it doesn't mean we'll ignore a real problem. If any of the following happen, contact us and we'll sort it out directly:

You were charged more than once for the same order or booking (a duplicate charge).
Payment was deducted from your account but the order/booking was never confirmed on our end.
A clear error on our part — for example, the party hall wasn't available for a booking we'd already confirmed and taken payment for.

These are handled case by case, and any refund for a genuine payment error goes back to the original payment method through Razorpay, typically within 5–7 business days of us confirming it.

Direct UPI payments

For bookings/orders paid by direct UPI transfer (not through the Razorpay checkout), the same "no cancellations" policy applies once the café has manually confirmed the payment arrived.

Contact

Phone / WhatsApp: 9787383832
Email: hello@sreekolathurcafé.com